Not impressed thus far

My intention behind using the daysy was to get off hormonal birth control and track my fertility to NOT get pregnant. Thus far, I've been pretty disappointed with my experience using daysy. It's been almost 4 months and the daysy still hasn't adjusted to my body yet. It's been almost 4 months and the majority of days are either red or yellow with only a small window of 4-7 days being green. Already not being that impressed with the product, both yesterday and this morning I tried taking my temperature only to find that the sensor tip is broken. The daysy never leaves my bed, so I'm not sure how this happened. There's no external damage other than the black sensor tip is now missing. I tried chatting with a live agent on the website, but no one ever responded. Thankfully, I was able to reach someone via the customer service phone number and she was helpful. Unfortunately, now I have to pay for the specific packaging and shipping for "warranty assessment." If it's not replaced under warranty, I will definitely be discontinuing my use of this product and finding another alternative. In my opinion, this product is too expensive for what it offers.