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IVARIO
4,73 / 5,00
ivario-lab.co.uk
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ivario-lab.co.uk
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IVARIO – Customer Reviews & Ratings (2025)

Very Good
4,87
3.483 votes
of here, ausgezeichnet.org
  • 5
    85.71%
  • 4
    8.93%
  • 3
    1.79%
  • 2
    0.00%
  • 1
    3.57%
The percentage distribution is based on AUSGEZEICHNET.org reviews.
The overall rating : Very Good (4,87 / 5,00) is composed
  • AUSGEZEICHNET.org: Very Good (4,73 / 5,00) from 56 Reviews view
  • Ausgezeichnet: Very Good (4,87 / 5,00) from 3.427 Reviews view

Good Experiences (AI)

What the reviewers like
  • Straightforward and easy process
  • Clear and detailed reports
  • Quick and helpful customer service

Sentiment Analysis (AI)

Customer feedback sentiment
Positive: 6
Neutral: 0
Negative: 2
IVARIO
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Very Good
4,73 / 5,00
56 votes
IVARIO

Gasstraße 12
22761 Hamburg

Imprint

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About: IVARIO

IVARIO introduces themselves

For the sake of health: we make scientific laboratory expertise accessible to everyone. As Europe's leading online provider of health analyses for living and working spaces, we support our customers every day with our expertise in the areas of water, mould, asbestos and soil analysis.

We use the possibilities of digitalisation to achieve maximum simplicity and efficiency for our customers: A safe home or workplace in just a few simple steps thanks to IVARIO!

Our analyses are carried out exclusively in accredited specialist laboratories.

IVARIO is part of the GBA Group, an international life science company.

Reviews on EXCELLENT.org
5,00/5,00
Philip
14.07.2025
Did what it said on the tin
Simple and straight forward process from ordering the kit, following the instructions, taking samples and receiving results. Would not hesitate to use this providers service again if required.
IVARIO reply:

1,00/5,00
RTap
29.05.2025
Why do they get good ratings when the service is AWFUL
Okay, so a real review from a real user, who was under some time pressure to get a result.

All easily ordered online, and money paid. WRONG TEST KIT WAS SENT, but I could adapt it to what was needed. But also the wrong instructions also sent with the kit. Via support email, got the right instructions, and adapted.

Results email as expected came through. To get results you have to click on a link - the link does NOT work. Goes to a blank page, or sometimes says server not found. Tried another way via the original website where there was a link to test results …. again straight to a non-existent page.

I am now awaiting a response from the support email address. HOPELESS BASICALLY.

Okay, also eine echte Bewertung von einem echten Nutzer, der unter Zeitdruck stand, ein Ergebnis zu erhalten.

Alles problemlos online bestellt und bezahlt. Es wurde das falsche Testkit gesendet, aber ich konnte es an meine Bedürfnisse anpassen. Allerdings lag dem Kit auch die falsche Anleitung bei. Per Support-E-Mail erhielt ich die richtige Anleitung und passte sie an.

Die E-Mail mit den Ergebnissen kam wie erwartet an. Um die Ergebnisse zu erhalten, muss man auf einen Link klicken – der Link funktioniert NICHT. Er führt zu einer leeren Seite oder meldet manchmal „Server nicht gefunden“. Habe es anders versucht, über die ursprüngliche Website, wo es einen Link zu den Testergebnissen gab … wieder direkt auf eine nicht existierende Seite.

Ich warte jetzt auf eine Antwort von der Support-E-Mail-Adresse. IM GRUNDE HOFFNUNGSLOS.

RT
IVARIO reply:

Dear RT,
Thanks for your rating which we are happy to use to improve our service.
We have looked at your order and the e-mail correspondence and have established that you have indeed received the wrong instructions. We would like to apologise for this. We have sent you the correct instructions for your test set immediately after your message. The test kit itself was correct and your analysis was performed on time.

We were not aware of an error in the presentation at any time and our IT department was unable to detect it. We sent you the results directly by e-mail after you informed us that you were unable to retrieve them. The message ‘Server not found’ is often due to a lack of Internet connectivity on the user's end.

If you are still unable to retrieve your test results and have not received the results attached to our message, please contact us again. Otherwise, we would be pleased to receive an adjustment to your evaluation.

Your IVARIO Support Team

5,00/5,00
David Hodgkiss
28.05.2025
Very good service
The service that we have received from the initial enquiry email that I sent to the presentation of the results has been exemplary and we will not hesitate to use the service again in the future.
IVARIO reply:

5,00/5,00
Ian P
20.05.2025
Airborne Mould Test
Process was straightforward and easy.

Really pleased I got this done. Its reassuring for me and my family.
IVARIO reply:

5,00/5,00
Dan
30.12.2024
Good service and clear reporting
I used Ivario to test my home drinking water for heavy metals as I have a lead pipe near my house. The results arrived slightly later than expected but I was anticipating this as it was near Christmas. They were clear and had specific measurements which was well presented. I did contact customer services as I had a query and they were very quick to respond and helpful. Recommended
IVARIO reply:

5,00/5,00
Anonymous
18.10.2024
Very happy
Great test and quick service!
IVARIO reply:

4,00/5,00
Hawley
21.08.2024
Bore hole water test
Very detailed report. We had to go back to them regarding one result which seemed to conflict their other results but this was sorted.
IVARIO reply:

1,00/5,00
Joe
09.08.2024
Would not recommend
We ordered the "Water Test Kit | Plus × 1 Express - Results in 3-5 Days" service. It took a full week to receive the package for collecting the samples, after returning the samples it took another full week for them to acknowledge receipt of the samples and then another 4 days to get the results. Overall the whole process took 3 weeks. Not what we were expecting or what we paid a premium price for.
IVARIO reply:

Hello Joe, Thank you for your message. We are sorry that there was a delay in transport and that your sample therefore arrived late at the laboratory. We ask for your understanding that we unfortunately have no influence on the transport process. This is the responsibility of the transport company. The express analysis refers to the analysis time from the receipt of the sample in our laboratory. Your sample was received by our laboratory on August 5th and was reported on August 8th. Please write to us at support@ivario.eu and refer to your review, if we can be of any further assistance. Please do not hesitate to contact us, if you have any questions or require further information. Kind regards, your IVARIO team

5,00/5,00
Tania
12.07.2024
Excellent service
My well water test kit arrived quickly, clear instructions and easy to send off. Took a while to reach the lab due to customs but customer services sent me a new kit to avoid any further delays. Just before it arrived, my original kit was received by the lab and 4 days later very clearly explained and easy to understand results came through. Very happy with the service and will highly recommend.
IVARIO reply:

5,00/5,00
Shrewsbury Prison Estates
03.07.2024
Quick turnaround
Easy to test, simple to return and a quick turnaround by the Lab. results are in a straightforward format and clear to read plus can be downloaded as PDF
IVARIO reply:

4,00/5,00
Henry
20.06.2024
Good and efficient service
Quick results and efficient. Easy to use.
IVARIO reply:

5,00/5,00
Peter Norman
29.05.2024
Spring water test
Excellent service with quick response to questions. Good result presentation.
IVARIO reply:

4,00/5,00
Deniz
28.05.2024
Water test
Friendly service but have had many issues with sending my results to the lab from the UK. Many samples have been lost but the team have been accomodating and recognised this issue and have been helpful throughout. Stuck with them, water test has come through swiftly and was happy with the results, just waiting on the mould sample results. Patience is a virtue in some cases
IVARIO reply:

5,00/5,00
Paul C
07.03.2024
Well water test
Easy to use and concise easily understandable results.
Good communication with the company when I had trouble registering my product. Definitely recommend
IVARIO reply:

5,00/5,00
Ash Brown
05.05.2023
Excellent service with comprehensive test results
I ordered the heavy metals water test kit from Ivario and it arrived via mail. It was easy to complete the test and I sent back and had the results back within 2 weeks as the samples needed to go back to Germany so I guess this takes abit longer to have to go through customs. The results cam back and I was impressed with the way the results are shown against UK standards and tolerances. I woulod use this service again although advise that a set of English nstructions would be good as I had to use google translate to make sure I did not make anhy mistakes or miss any thing.
IVARIO reply:

5,00/5,00
Martin webster
24.04.2023
Martin webster
Water sample
IVARIO reply:

5,00/5,00
Sarah
13.04.2023
Mould kit was great, service was excellent, quick and simple
Mould kit was great, service was excellent, quick and simple
IVARIO reply:

5,00/5,00
John Francis Deegan
03.04.2023
Standard water test
I needed a comprehensive test on water i consume and wash wash with.
I found Ivario on the internet, and requested a water test kit. The kit was sent through quickly with easy to understand instructions as to what to do.
The test kit was returned, with Ivario sending me an email acknowledging receipt of the test, this was really helpful letting me know the test had arrived ok.
Results were sent back to me quickly, and covered a large number of potential water contaminants.
To conclude, i was very impressed by Ivario customer service, the test cost was reasonably priced, and i would use this company again.
IVARIO reply:

3,00/5,00
Ieva
02.11.2022
Test results not received, money gone and impossible to contact them
I ordered Ivario testing kit, collected sample and sent it off, following their instructions. Unfortunately, 2 months later - I still haven’t received the results. When logging online, I can see that my testing kit was never received by their lab. That’s all fine, sometimes things get lost in transit. However, the worst is that I have tried to email them numerous times about a refund/sending me another kit, and have received no response. I have tried to call them using different numbers found on their website, and nobody answers. I wonder if the company has disappeared. As a result, have lost almost £140 and very unhappy.

UPDATE: after loosing all hope to ever get my test results and posting a negative one star review on this site - a representative from the ratings company contacted me and acted as a mediator to solve the issue with IVARIO. I finally received another testing kit and got my results - albeit with 3 months delay and lots of stress. Happy to have received my results which were of great quality, but it was still unacceptable that I wasn’t able to contact the company after my results were delayed, and that action from their side was only taken after a negative review online. I have updated my initial one star rating to three stars.
IVARIO reply:

Dear Leva,

please apologize all the trouble. We have of course not disappeared. I wonder how, but we nerver got any request from you.

As per UPS tracking we regret that it seems like your sample has really been lost.

Therefore we will send you a replacement test kit right away.

We would be pleased if you would change your rating meanwhile.

If you have any further questions, please send your request to support@ivario.eu.

Thank you
Heike
IVARIO Customer support Team

5,00/5,00
Lewis
25.03.2022
IVARIO Water Analysis PLUS
Package with all required information and bottles to collect water samples were quickly shipped and delivered via UPS. Results came back after 5 working days. They are very clear and easy to understand. Overall I am very satisfied.
IVARIO reply:

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(IVARIO - Average: 4,73 / 5,00, 56 votes)
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